IT Infrastructure Lead (Europe & Asia). Ref: 29540. Location: Gloucester, UK


  • Coach and develop team members providing critical IT infrastructure services across multiple locations and businesses

  • Focus on key metrics that make the biggest difference, driving improvement in those areas

  • Advance the use of infrastructure technology to create competitive advantage, leveraging diverse viewpoints and innovation

  • Optimize IT infrastructure to support key business initiatives profitably

  • Continually evaluate and improve support processes to maximize team efficiencies and ensure a positive customer experience

  • Develop and maintain strong relationships with locations supported; effectively handle and resolve problem escalations in a timely manner

  • Utilize the critical thinking and develop business case to evaluate and implement solutions in the infrastructure space


  • 4+ years working in an IT or Operations environment

  • Strong desire to coach and develop team members

  • Strong analytical, decision making, critical thinking and problem solving skills

  • Strong communication & collaboration skills

  • Strong initiative with the ability to seek out opportunities that can create additional value for the organization

  • Ability to prioritize and organize daily tasks to ensure timely and profitable delivery of services

  • Ability and desire to take ownership, seeing tasks and projects through to satisfaction and completion

Desirable Requirements

  • Network design and implementation experience

  • Windows Server & Client administration experience

  • Supervisory or team lead experience in the IT customer support industry

  • Bachelor’s degree in Computer Science, CIS, or related field 

Other Considerations

  • Travel up to 20% including internationally

  • Minimal 2nd level rotational On-Call/Escalation responsibilities during nights/weekends

Interested applicants should submit a detailed CV in English along with a covering letter indicating their salary expectations to Sarah Walters, HR Manager at: Please include the job title and reference code in your application.
With your application you agree that your information will be recorded in our files (up to 12 months after finalizing the position) and if necessary forwarded to affiliated companies.